Summary:
Fred Gissoni talks about working at the American Printing House for the Blind as a customer service specialist. He joined the company in 1988 as the first technical support representative to APH customers and, in 1993 developed and organized Customer Service, which later became part of the Customer Relations Department, later called the Customer Service Department. He also describes "Fred's Head" -- an APH online database of blindness tips and techniques that is named for him -- and discusses the PortaBraille, which he helped develop at the Kentucky Department of the Blind prior to joining APH in 1988.
Topic(s):
American Printing House for the Blind (Louisville, Ky.), Braille, Blind--services for
